Daktronics

"An error occurred while logging in: Credential store is not accessible", and "Nucleus service could not be stopped. Cannot open Daktronics Nucleus Server service on computer.

Topic

  • When launching Venus 1500 v4.18 or greater, you may receive one or more of the following errors:

  •  Nucleus service could not be stopped. Cannot open Daktronics Nucleus Server service on computer'.'.

  • DD2448196_1.jpg
  • When trying to start the Daktronics Fusion service, the service may start and stop immediately.
  • When trying to start the Daktronics Fusion service, you may receive the following error:
  • The Daktronics Fusion service on Local Computer started and then stopped. Some services stop automatically if they are not used by other services or programs.
  • Fusionstartedstopped.png
  • An error occurred while logging in: Credential store is not accessible.
    • Error.log shows: Error during set up of users names and roles. Could not establish trust relationship.
  • You will see the following error in the Windows Event Viewer Log files. While in Event Viewer go to Applications and Services Logs -> Daktronics.
  • The description for Event ID 0 from source Fusion cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can uninstall or repair the component on the local computer.
  • Message: An Exception Occurred.
    InvalidOperationException: Fusion issued certificate not found (COMPUTER NAME). Please re-install or run repair on the Daktronics software install.
  • Fusion Event log error computer name change.jpg
  • WebException (3): The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
  • AuthenticationException (4): The remote certificate is invalid according to the validation procedure.
  • DD2470492 2.jpg

Environment

  • Product:
  • Component: Daktronics Fusion Service
  • Control System: Venus 1500 v4.18 or greater
The Fusion Certificate became corrupted on the computer from a possible Computer Name change or could have been caused by an Anti-Virus of some type.

Steps

KB ID: DD2470492

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.