Field Service Portal

Daktronics’ customers provided feedback they would like a specific time of arrival when a technician is coming for a service call.

Daktronics listened.

What does this mean for you?

Current practice,

Daktronics schedules you a window of time to be on-site indicated by Early Work Start (earliest time they can begin work) and Late Work Start (latest time they can begin work).

New practice, you will receive an exact time to be on-site.

For example, instead of Daktronics scheduling you to be on-site from 9:00am to 11:00am, we will schedule you to be on-site at 9:00am.

Effective Monday, October 21st, we will ask for techs to provide an exact time you anticipate arriving onsite for Daktronics Service Calls. 

*Continue to confirm onsite arrival time with the customer prior to arrival. 

*If customer requests a different time; please add a note to your work order regarding this time change.  A reschedule is not needed unless the Day changes.  

If you have questions, please submit them at this link. You can also access this link on the Service Partner landing page.

Questions/Feedback

Have a New Computer or a New GSP User?

To Access GSP tech must have Silverlight installed on their computer -- click orange button below to download silverlight.  Silverlight can no longer be downloaded Online.

Tech must also enable Internet Explorer mode in Microsoft Edge.   Instructions on how to enable these steps can be found in How To Access GSP Using Microsoft Edge 

Background

On October 12, 2021, Microsoft Silverlight reached its end of support.  Silverlight is still required for access to GSP, and therefore, still necessary for some activities within Service. 

Impact

Current Technicians with pre-existing Silverlight downloaded on their computers should see no change.  There are 2 main people groups that will have an impact however:

1. New Techs to GSP
2. Techs that want to help out or have new computers.

Going forward use the link below to install Silverlight.

Install Silverlight

Reminder -- Service calls for Walmart/Sam's

When going on a service call for Walmart or Sam's, tech must follow the instructions in their work order to check in/out of the Service Channel app and submit pictures within Service Channel.  Failure to do this could result in non payment.  

Need Return Service Set up?  Need to order additional parts?

Want to know more about this Exciting new way to set up return service? Click on this FAQ to see a quick 5 minute video and other facts about how to get started! How to request Return Service - FAQ 

Click here to get started!   Request Return Service

Click Here to Submit a Part Transaction Issue:  Part Issue Form

Fill out the either form and save yourself a call.  Form is sent directly to dispatch to be processed.  

Click Here to call off Lift online:  Lift Call off/Extension

*** New*** How to Access GSP Using Microsoft Edge and Silverlight

Install Silverlight Download

Return Service Presentation

How to Request Return Service - FAQ

How to Track Parts in UPS

Field Service Return Shipping Methods - US Techs Only

ServiceChannel Quick Guide for Daktronics Technicians and Service Partners

Control Systems Shipping Guidelines

JotForm Completion Guide

Part Retraction

Save Field Service Portal Link to Favorites

Add Field Service Portal to Bookmarks - iPhone

Add Field Service Portal to Bookmarks - Android

Aerial Boomlift Pre-Use Inspection Checklist

Scissor Lift Pre-Use Inspection Checklist

DP-06611; Daktronics Construction Site Safety Handbook

DD4658902; Daktronics Risk Assessment

DD3128171; Daktronics Rescue Plan Checklist

DD3128162; Daktronics Rescue Action Plan

DD4773787; US Guidance for COVID19 Illness or Exposure

Service Partner Inventory Audit

Verisae Mobile Device Setup

Part Return Toe Tags