Frequent communication or computer lockups or crashes; USB-adapter driver incompatible
Potential Symptoms
Any combination of the following symptoms may be observed.
- No communication to the display, communication progress seems to stall or hang.
- Unplugging USB to Serial adapter and reseating allows status to be retrieved for a short amount of time and again locks up.
- Able to connect to the display through Venus 1500 v4 and M2 Config but unable to publish content.
- USB adaptor (Non-MOXA), shows no issues in the Device Manager but does not pass a loopback test.
- If using an older Prolific adapter, Device Manager may show: "PL2303 has been phased out since 2012..." and will show no Com port assigned.
- May experience a Blue Screen Of Death (BSOD) which will require a computer restart.
- Computer may lock up or freeze and need to be restarted to resolve.
- Venus won't connect and won't time out the connection attempt. Have to force Venus 1500 close through Task Manager.
- May see 'No Write" errors in Errors.log at C:\Program Files (x86)\Daktronics\Nucleus Server\Logs.
- Error "Operation timed out. The requested channel timed out while waiting for a reply after 00:30:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding."
- Getting error in Venus when trying to connect "synchronize time zone unsupported".
Environment
- Product Family: Message Displays
- Product: Galaxy
- Component: USB to serial adaptor (GigaWare, Prolific, TREND net, ATEN, True Link, Star Tech, Sabrent or other 3rd party adaptors), Windows 7, 8, or 10 Operating Systems
- Control System: Venus 1500 v3 or v4 software
Cause
- Driver compatibility issue with USB device Windows 7, 8, 10 OS.
Resolution
- Obtain and install a USB to serial adapter that is compatible with the OS the Venus 1500 software is installed on. Daktronics sells and recommends a Moxa UPort 1110.
- Once the new adapter is installed the com port will need to be configured in the Venus 1500 software - follow Venus 1500: How do I check that the COM port I am using is the correct one for my software?
For Temporary Operation
- Unplug adaptor and plug back in to unlock the port (may need to be repeatedly performed if adaptor is not updated).
- This may allow you to get content on the sign until the adaptor is updated.
KB ID: 000009307
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