DMP-8000 Audio: Support Hub

Potential Symptoms

This article provides awareness on the KB's available that provide troubleshooting, operation and maintenance information in relation to audio on a DMP-8000 player.

Environment

Product: DMP-8000
Components: Audio, Web Interface, Physical Connections
Control System: Show Control, Studio One, Live Clips, Standard Video

Cause

DMP-8000 Audio

DMP-8000s are fully audio capable for use with stereo audio utilizing a XLR output off of a dongle connected to the DMP-8000. Some hardware includes an XLR connection as standard without a dongle, such as Live Clips and higher level DMP-8000 models.

Resolution

The KBs below will assist you in the set up and configuration of audio using a DMP-8000. Some of the KB articles are version specific, so double check your version before choosing the article needed to assist you.

Versions 8.13+

Versions prior to 8.13

Show Control Configurations for DMP-8000 Audio

Creating Content with Audio

What is the best practice for creating/exporting display ready content for DMP-8000?

Troubleshooting Audio

The following KB's are broken down by audio issue type. Some of the articles are version specific, so double check your version before choosing the article needed to assist you.
No Audio Output

Not getting audio from the DMP-8000, Device not muted - All Versions
Unable to get audio to play out of DMP-8000, wrong default device - All Versions
Sound from DMP-8000 not getting to Mixer - All Versions
Not getting any audio from VNet into audio system: plugged into mic input - All Versions

Volume Issues

No Audio Out of VNet Software, VNet Muted in Volume Mixer - All Versions

Audio Lag

Audio starts out of sync and continues to drift on DMP-8000 - All Versions
DMP-8000 content is chugging and has audio out of sync with video - All Versions
DMP-8000: How do I sync my Audio and Video at 50-yard line - Version 2.12+ of SCS and Version 8.6+ of DMP-8000

Show Control Audio Issues

DMP-8000 Audio Being Muted When Opening Display Studio - Version 2.2 or lower
Video playing in Show Control but audio will not, Unsupported file type - All Versions
No audio from video file, imported through content studio - All Versions
When adjusting volume in Display Studio using the volume widget, it keeps reverting to 0 - All Versions

KB ID: DD4586203

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