Daktronics

Data Studio Basketball or Volleyball unable to access the hosted Genius NCAA LiveStats file, however, can be viewed in Windows Explorer

Potential Symptoms

  • Data Studio Basketball unable to access the hosted Genius NCAA LiveStats file.
  • Can view the hosted Genius NCAA LiveStats file in Windows Explorer.
  • DSTI StatCrew XML is able to successfully access the hosted Genius LiveStats file.

Environment

  • Product Family:  Sports Product, Software, Control Systsem
  • Product:
  • Component:  Genius NCAA LiveStats, Data Studio Basketball, Data Studio Volleyball
  • Control System:  Show Control System (SCS)

Cause

  • Data Studio Basketball runs as a Service, not an application, which can be denied access to remote servers

Resolution

  • Configure the Daktronics Data Basketball or Volleyball Service to log on as a user of this account.
    1. Open Services (Run:  services.msc).
    2. Scroll down to Daktronics Data Basketball (or Volleyball) > Right Click > Properties.
    3. Click Log On tab.
    4. Click radio button for This account:
    5. Verify the user name logged in for example V7000, User, or other.
    6. Type ".\V7000", ".\User", or other.
    7. Enter Password and Confirm password for the user logged in.
    8. Verify Data Studio Basketball/Volleyball is able to read and display data from hosted Genius NCAA LiveStats file.
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KB ID: DD4553191

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