Daktronics

Venus Media: Some content won't play on sign; Image duration greater than slide duration

Potential Symptoms

  • One or more Web Presentations from the media content that is in an active playlist is not showing up on the sign.
  • Sign may be playing content but will appear not to update when additional files are added to the playlist and saved.
    • No appearance of the green download arrow (indicator) in dashboard.
    • New content does not appear on dashboard or on sign.
  • Issue slide/s will not show even if using the same font as the slides that do play on the sign.
  • Some slides won't play with all slides set to a duration of Inherited from Playlist

Environment

 

  • Product: Venus Control Suite (VCS)
  • Component: Scheduling, Web Presentation content with custom duration, Animated Content feature disabled as desired
  • Control System: 

Cause

  • Display "Image Duration" is set to a greater or longer time frame than slide durations and Animated Content is turned off.

Resolution

  • Adjust display Image Duration setting and/or slide durations so that image duration is equal to or less than the slide duration.
  1. Open the Displays App from the Apps Menu located in the top right of the VCS landing page. Venus: My navigation has changed after updates
  2. Select a display from the Displays page. 
  3. Click on the Code Compliance tab. 

The image duration settings are located under the Scheduling section.

 Related Resources

Venus Displays: How do I change the default image duration.

Venus Displays: How do I update displays code compliance?

 

KB ID: DD3983071

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