Browser showing communication syntax error, parse error: Unrecognized token; Cause unknown

Potential Symptoms

  • When attempting to type info into the message screen, there is a yellow bar across the top with a communication error.
    • "[SyntaxError: JSON Parse error: Unrecognized token '<]".
    •  safari error.png

Environment

  • Product Family: Message Displays
  • Product: Galaxy eCCB
  • Component: Safari Web Browser
  • Control System: iOS Device

Cause

  • Unknown.

Resolution

  1. Log out of display and close browser.
  2. Disconnect and reconnect to WiFi.
  3. Open browser and log back in.

KB ID: DD3915977


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