Unable to connect to M3 display after firmware update. Bad XML file.

Potential Symptoms

  • When attempting to connect with Venus 1500 get alert "Request is not supported."
  • When attempting to recreate the display with AutoDetect get error "Download File STATUS.XML Unsupported Command."
  • "Request is not supported" alert occurred after a firmware update.
  • Cannot connect with Venus 1500, but can connect with M2config.

Environment

  • AF-3500
  • M3 controller

Cause

  • Unknown, suspect a bad XML file.

Resolution

  • Upload a new xml file to the display using M2config. 
    • Ensure to reset correct controller configuration settings. 

KB ID: DD3520741


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