Diagnostic Event: VCS Dashboard showing Communication Error; VIP online while DMP offline, DMP port not selected
Potential Symptoms
- "Communication Error" in VCS dashboard with a red "!" appearing.
- VIP appears online while the DMP appears offline.
- Can connect to the DMP webconfig even though it appears offline.
Environment
- Product: Venus Basic, Venus Select, Venus Professional, Venus Enterprise
- Components: Media management port settings on DMP, GS6
- Control System: Venus Cloud-Based
Cause
- No port selected in the DMP webconfig at Services -> Media Management Server -> Ports.
Resolution
- Select port 443 for a DHS display and send the configuration to the DMP.
Related Resources
Diagnostic Event: "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com.Diagnostic Alert: Light and Temp sensor reporting communication error
Diagnostic Alert: Communication Failure on module, Blank module(s), Unknown cause
Diagnostic Event: Communication Failure - Inactive Bus Connection
Diagnostic Alert: Communication Failure Controller or Player
KB ID: DD3499677
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