Daktronics

Venus Control Suite is not connecting to display, Display has no Internet connection

Potential Symptoms

  • "Communication Error!" appearing in the VCS Dashboard.
  • DMP, VIP or M-Series Hardware bridge (Bridge)  show Offline in Venus Control Suite Dashboard.
  • May occur with a First Time Fire Up (FTFU) or new installation.
  • GUID's for the VIP and DMP are not listed when adding devices in Venus Control Suite (VCS).
  • Display may be getting an IP address from the network but unable to connect in VCS.

Environment

 

  • Product: Galaxy, Galaxy Pro, Galaxy Standard 6 (GS6), GT6, M-Series Hardware Bridge
  • Component: Network switch/Router/VLAN (physical connection or configuration)
  • Control System: Venus Control Suite (VCS)

Cause

  • Sign is not connected to a device that is providing Internet access to the display.
    • This could include being connected to an off-network switch, direct connection to the end user's computer, or is simply physically unplugged.
    • This may also include being connected to a switch with incorrect ports configured for the Internet access to the sign equipment.
    • May have an issue with the router that should be providing Internet access that the sign is connected to.
    • Internet provider may have shut off service.
      • May be seen in cases where a tenant moves out of a building and disconnects the Internet service and it happens to have been tied into the sign.   

Resolution

  • Connect sign to network that will provide the display with internet access.

KB ID: DD3280947

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