Daktronics

Unable to communicate through EBRs; Loose connection for radio at PoE

Potential Symptoms

  • Unable to communicate with Galaxy display.
  • Unable to ping EBR IP addresses or detect with EBR Diagnostics.
  • Power cycling the display and Injector of power over Ethernet (PoE) does not resolve problem.
  • Green power LED present on PoE.
  • Power present to server EBR.
  • Network adapter shows "Unidentified Network"
  • Venus alert error "Connection to the display appears to be in use" is present.

Environment

  • Product Family: Message Displays
  • Product: Etherent Bridge Radios (EBR)
  • Component: Power Over Ethernet Injector (POE)
  • Control System:  Venus 1500 v3, Venus 1500 v4, Venus Control Suite

Cause

  • Loose Cat5 connection at "Data Out" port of PoE.

Resolution

  • Reseat loose Cat5 connection.

KB ID: DD3248375

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