Daktronics

GalaxyPro Displays (GPX), New install or controller replacement and now not able to connect to the display

Potential Symptoms

  • Not able to connect or discover newly installed display not connected to a network
  • Unable to connect to display after replacing controller.
  • GalaxyPro, New install, not able to connect

Environment

  • GalaxyPro
  • GPR, GP3, GP4, & GPC
  • Display connected to customer network

Cause

Resolution

  1. Open a command prompt window by typing cmd in the run or search box under the start menu of the computer.
  2. In the command prompt window type arp -a.
  3. Look for an IP address that starts with 169.254.xxx.xxx. This will likely be the controller. (If not showing up see Work Around).
  4. Connect to controller configuration utility and set a static IP address or take note of the DHCP name for use if connecting display to a network.
    • If setting static IP address, obtain information from IT administrator or from Venus 1500 display configuration.

Work Around

  1. Verify computer NIC is set to Obtain IP automatically. 
  2. Connect computer to display directly.
  3. Power cycle display to determine APIPA IP.
  4. Open webconfig using IP address.
  5. Use webconfig to change IP on controller to fit within end users Network.

KB ID: DD2796095

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