Daktronics

Can get status but cannot publish to the display; Corrupt message/s on controller

Potential Symptoms

  • Venus 1500 v4 can get status but cannot publish to the display.
  • Content files are listed in Stored Presentations but nothing listed in Running presentations, sign is blank.
  • Display status heading Current Presentation, shows one of the messages in Stored is currently running but sign is blank.
  • Getting error "Cannot Publish", or Getting alert "Send file displayname.m2s bad command".

Environment

  • Product Family: Message Displays, Software
  • Product: Galaxy Displays with M2 Controller
  • Component: M2 Controller
  • Control System: Venus 1500 V4

Cause

  • Corrupt message/s on controller.

Resolution

  1. Go to tools and check clear memory and then click on Reset to reset the display.
  2. Once Venus obtains status again, go to tools and click on Memory Cleanup to defrag the sign controller.
  3. When status is obtained once again, publish the scheduled playlist/s to display again.

KB ID: DD2791706

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