Cannot connect to a Mobotix webcam, Failed webcam
Potential Symptoms
- Unable to connect to the webcam.
- No LED's are lit on the webcam face.
- Plugged webcam directly into POE has no change.
- Mobotix software may show "Unknown error" for webcam.
- Cannot connect to a Mobotix M24 webcam
Environment
- Product Family: Billboards
- Product: DB-4200
- Component: Mobotix M24 and M22
- Control System:
Cause
- The webcam has failed.
Resolution
- Replace the webcam.
KB ID: DD2638465
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