Daktronics

No communication to display through radios, Serial numbers differ

Potential Symptoms

  • Unable to communicate to the display after being sent replacement radios.
  • In EBR diagnostics the server radio is showing up and has full signal strength but the client radio isn't showing up.
  • Can ping server radio but unable to ping client radio or display.
  • Server radio diagnostic LEDs show no signal strength.
  • Can connect to each radio directly with a laptop but unable to get the radios to communicate with one another.
  • Client radio serial # does not match Server radio serial #.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro, GS6
  • Component: Ethernet Bridge Radios (EBRs) (not a matched set)
  • Control System:

Cause

  • Serial Numbers (S/N) # differ between the client and server radio (e.g. B7012) .  This means that the radios are from two different sets and are not paired to talk to one another.
    • Only one radio of the keyed pair was replaced.

Resolution

For Temporary Operation

  • Order a new set of serially paired radios.

KB ID: DD2635968

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