Daktronics

Venus 1500 error "Dialup Connection Not Supported" can't communicate to a 56K phone Modem Display

Potential Symptoms

  • Updated to Venus 1500 version 4.20 or greater and no longer can communicate to a display using a 56K/ Dial-up Modem.
  • Installed the latest V4 software from the website, instead of the modem compatible version.
  • Cannot add a display using Dial-up Modem in Venus 1500 v4.20+.
  • When selecting a display receive the following message:
    • This version of Venus 1500 does not support dialup connections.
    • ModemWarningnotsupported.jpg

Environment

  • Product Family: Software
  • Product:
  • Component: 56K phone Modem
  • Control System: Venus 1500 V4.19.2

Cause

  • 56K phone Modem support is no longer available in Venus 1500 v4.20 or greater. (latest version 4.22.3)

Resolution

Important: This section, method, or task contains steps telling you how to remove the software. Problems might occur to operating system if you perform steps incorrectly, so it is recommended this only be performed by an IT professional or Daktronics technical services. 

Install a compatible version of software for your display and communication features.

  • OPTION 1: If you have updated to V4.20+ and need to rollback to a previous version for modem support, reference the following steps: 
    1. Uninstall Venus 1500 V4.20.
    2. Uninstall Fusion and Data Server.
    3. Rename the Daktronics folder in the following locations (Normally, just add a .old to the end of the file name).
      • WINDOWS VISTA, WINDOWS 7, WINDOWS 8 and WINDOWS 10
        • Navigate to C:\ProgramData\DAKTRONICS
      • WINDOWS XP
        • C:\Documents and Settings\All Users\Application Data\Daktronics
    4. Install 4.19.2:  https://dakfiles.daktronics.com/downloads/venus1500/v4/Legacy/Modem/Full/setup.exe

For Temporary Operation

OPTION 2: If you have a new installation of the latest version but meant to install 4.19.2, please call Daktronics tech support for assistance. (More steps of software removal for SQL Server 2014 may be needed.)

KB ID: DD2625896

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