Receiving "Error getting user" when trying to log into Venus

Potential Symptoms

  • Receive Error getting user (administrator): One or more errors occurred.
  • Recently tried to update Software
    DD2617639.jpg

Environment

  • Product Family: Message Displays; Software
  • Product: Galaxy, GalaxyPro
  • Component:
  • Control System: Venus 1500 version 4.18 or higher

Cause

  • Installation did not fully complete after a restart, and the installer did not restart after the computer booted up

Resolution

  1. Re-run the Venus 1500 update.

KB ID: DD2617639


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