No Communication, EBR Server radio shows 0 dBm

Potential Symptoms

  • No communication to display.
  • Can ping server radio but not client radio.
  • Server radio shows a RSSI value of 0 dBm (usually when radios are disconnected it should show -100 dBm).
    • It also may show the wrong firmware version and a number of connected subscribers (should normally be just 1).
    • Server radio may show wrong firmware version (e.g. may show 078 instead 084).

Environment

  • EBRxtr Radios (Ethernet Bridge Radios)

Cause

  • Suspect server radio has locked up (can happen with power outages).

Resolution

  • Power cycle the server radio via DCI.

Work Around

  • Do a soft reset of the server radio via web interface on the Admin page.

KB ID: DD2518547


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