When creating graphics or using a third party program I get prompted to restart my computer
Potential Symptoms
- When creating graphics in third party program or opening any program on my computer I get prompted to install/update Venus 1500 and when completed my computer restarts
- Restarting does not resolve, issue still present and keeps repeating the cycle
- When creating graphics in graphics software, get prompted to restart comp to update Venus 1500 configuration
Environment
- Venus V4
Cause
The computer thinks that it needs to run the installer, due to the computer commands are confused, or locked
When a program is installed from a setup file and there is another program installation CD in the computer drive it can cause installer confusion
Resolution
Step 1: Take any installation disk out of DVD/CD Drive
Step 2: Update Venus 1500 v4 or Run a repair on the installation
- Update Venus 1500 software by following DD1993540 How do I update or download Venus 1500 V4 software?
- Run a repair on the Venus 1500 software by following DD2387771 How do I run a repair on installed software such as Venus 1500, Vanguard or Show Control?
Step 3: Try using software programs as needed
If issue persists, try doing a repair on the .NET Frameworks by following DD2078587 How to complete a repair on Microsoft .NET Framework 3.5 SP1
KB ID: DD2486461
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