Daktronics

Receiving error when trying to save a Presentation in Content Studio "Failed to save the presentation because of an unexpected error. See log file for the error details."

Potential Symptoms

  • Receiving error when trying to save a Presentation in Content Studio "Failed to save the presentation because of an unexpected error. See log file for the error details."
  • When trying to open a message in content studios an alert pops up says: The file exists.
  • Double clicking the progress/status bar crashes Venus.
  • Venus logs show : Object reference set to an instance of an object.
  • Content Studio Log or Venus log may show the following:
    • system.io.exception:  The file exists.
  • Venus may give following alert when connecting to display:
    • Unable to save automatic backup.

Environment

  • Venus 1500 v4
  • Show Control / Display Studio
  • Content Studio
  • Windows XP, Vista, 7 or 8

Cause

  • User does not have access to Temporary Files folder or the Temporary Files folder is full.
    • Note: the temp folder may not necessarily being using a large amount memory, but may have more than 2616 (65536) files in it.

Resolution

  • Empty the Temporary Files folder.
    1. Launch Windows Start Menu.
    2. Windows XP - Click Run -> Type cleanmgr -> Click Ok
    3. Windows Vista or 7 - In the Search Programs and Files box type Disk Cleanup, click Disk Cleanup in the filtered menu.
    4. From the listed options check off the following if available:
      • Downloaded Program Files
      • Temporary Internet Files
      • Offline webpages
      • Recycle Bin (Optional)
      • Setup Log File
      • Temporary Files (Highly important to check off)
    5. Click Ok.
    6. Click Yes, Ok or Delete Files.
    7. Wait for cleanup process to complete and try saving a presentation again.

Other reference:  When saving a new presentations get error Failed to save the presentation because of an unexpected error Venus 1500 v4, D2259773.

KB ID: DD2358698

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