Diagnostics: Player PC will not detect the controller as a valid monitor, Digital Display missing in the Intel Graphics Properties

Potential Symptoms

  • Player PC will not detect the Vlink-1500 or VIP-4060 as a valid monitor.
  • Digital Display is not a 2nd monitor option in computers using Intel Graphics.
  • Device Manager does not show any errors for the display adapters.
  • DVI source shows "NOT PRESENT" in VLink Management Studio.
  • The VIP Input "Format" shows 0x0x0.
  • Display Blank.

Diagnostic Event(s)

  • Not Receiving Video alert on VLink/VIP.

Environment

  • Product:  DB-1000 - DB-4100
  • Component:  V-Link 1500, VIP-4060
  • Control System: 

Cause

  • The EDID (Extended Display Identification Data) is not configured properly.

Resolution

KB ID: DD2296117


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