D-Link USB to Ethernet Adapter, Not showing in Network Adapters, Network Connections page, or device manager

Potential Symptoms

  • D-Link adapter (DUB-E100) not showing in Network Adapters, Network Connections page, or device manager.
  • When trying to enter a secondary IP on built in NIC you receive error: This IP is in use for D-Link.
  • Communication issue; unable to connect to display.
  • All lights off on the D-Link adapter.

Environment

  • Product Family: Message Displays
  • Products: Galaxy, GalaxyPro
  • Components: D-Link (DUB-E100) USB to Ethernet adapter
  • Control System: Venus 1500, Display Studio
    Picture of DLinks.png

Cause

  • USB to Ethernet Adapter unplugged from PC or docking station if used.
  • USB to Ethernet Adapter is not recognized by the PC.

Resolution

  • Plug USB to Ethernet Adapter into PC.
  • If plugged in reseat the USB to Ethernet Adapter into PC.
  • May need to configure the adapter again.

KB ID: DD2282498


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