Daktronics

Venus 1500 V3, "The message contains invalid data on cannot be loaded." error, Corrupt message

Potential Symptoms

  • Display's running messages randomly go into stored message box.
  • Getting "The message contains invalid data on cannot be loaded." followed by "An invalid argument was encountered."
  • Getting "The message contains invalid data on line 1 at character position 0 and cannot be loaded." when trying to edit a message.

 
  • Getting "message type (NOT AVAILABLE) doesn't match its type in the file path." when attempting to send message to display.

 

      Environment

      Any Galaxy display running Version 3 Venus 1500

      Cause

      Files have become corrupt on controller.

      Resolution

      1. Defrag memory and clear memory reset controller.
      2. Delete corrupt messages.
      3. Re-create messages and send them to display.

      KB ID: DD2196373

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