AF-3500 series display using Venus 1500 v4, hex error, (0) hex 0x08 invalid character line 3 position 1

Potential Symptoms

  • Getting alert Error occurred while retrieving sign status" (0) hex 0x08 invalid character line 3 position 1 in V4 when message is sent.

Environment

  • Venus 1500 (4)
  • AF-3500

Cause

  • Unknown.  Suspect issue with importing messages/compatibility issue with Venus software

Resolution

  1. Update Venus 1500 to the latest release.
  2. Connect with M2Config and fix any incorrect settings.

KB ID: DD2098859


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