Display rebooting with all white background, Electrical service wire gauge too high

Potential Symptoms

  • Display rebooting and fans drop down after a message with mostly to all white background, but runs fine if running simple text messages.
  • Voltage fluctuations from incoming 120 VAC causing the display to drop out.
  • Display newly installed or just started using full colored backgrounds in content.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, Electronic Message Center (EMC) or Board (EMB), Marquee, Readerboard
  • Component: Electrical service wiring
  • Control System:

Cause

  • Inadequate voltage to the display due to incorrect wiring gauge.

Resolution

  • Contact electrician for resolution to the voltage loss.

KB ID: DD2074253


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