'Required MPEG-4 Codec was not found' when importing video; Codec not installed
Potential Symptoms
- Receiving error 'Required MPEG-4 Codec was not found' when trying to import a Video in Content Studio.
Environment
- Product Family: Software, Message Displays
- Product: GalaxyPro Revolution. GP3, GPR
- Component: Content Studio
- Control System: Venus 1500 v4
Cause
- This issue is caused by not having the Daktronics codec installed on the computer before importing Videos into a M4 controller type display. This codec is not included in the Venus 1500 install and will require to be manually installed on the computer.
Answer/Steps
- Download and install the MPEG-4 Codec.
- Fully close out of Daktronics Content Studio.
- Go to http://dakfiles.daktronics.com/downloads/venus1500/v4/Install/Codec/
- Click on the setup.exe
- Click Run twice.
- Follow install wizard setup.
- Re-open Daktronics Content Studio.
- Note: PC Reboot is not required after installing codec, only need to close and re-launch Daktronics Content Studio.
KB ID: DD2031678
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