'Required MPEG-4 Codec was not found' when importing video; Codec not installed

Potential Symptoms

  • Receiving error 'Required MPEG-4 Codec was not found' when trying to import a Video in Content Studio.

Environment

  • Product Family: Software, Message Displays
  • Product: GalaxyPro Revolution. GP3, GPR
  • Component: Content Studio
  • Control System: Venus 1500 v4

Cause

  • This issue is caused by not having the Daktronics codec installed on the computer before importing Videos into a M4 controller type display. This codec is not included in the Venus 1500 install and will require to be manually installed on the computer.

Answer/Steps

  • Note: PC Reboot is not required after installing codec, only need to close and re-launch Daktronics Content Studio.

KB ID: DD2031678


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