DSTI monitor goes blank with a window saying 'Input not supported'

Potential Symptoms

DSTI computer - can see boot up and start screens in monitor OK, but after that the monitor goes blank with a window saying 'Input not supported'

Environment

  • Product Family: Stat Software and Interfaces
  • Product: DSTI, monitor
  • Component: DSTI - Windows 7 64bit - 0A-1402-0903, 18" Wide screen Monitor - A-2739 (max resolution 1366x768)
  • Control System:

Cause

  • DSTI computer's resolution set to 1400x1050, and monitor only supports 1366x768 for maximum

Resolution

  1. Boot into safe mode.
  2. In windows go to Start > Run… > Type: "msconfig" without quotes.
  3. In MSConfig go to "Boot" tab .
  4. Under boot options enable "Base video", click OK.
  5. Reboot and adjust the display resolution to 1366x768.
  6. Go back into MSConfig to disable "Base video" mode previously enabled.
  7. Reboot verified monitor was working.

KB ID: DD1998487


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.