Daktronics

Content is off centered, too small or too large; Display matrix incorrect

Potential Symptoms

  • The text in a presentation is smaller or larger out on the display than it is in Content Studio or Venus 1500 V4 previews.
    • Content Studio Media kit items are showing the wrong display size.
    • Messages/Presentations are bigger or smaller on the display.
    • Presentations do not fit the display, they may appear in the upper left corner of the display, or be off the edges.
    • Messages only showing in a tiny section of the display.
  • Message is shifted to the left or right. 
    • Content is not centered well.
    • Content is cut off.
    • Missing or not showing all rows of text.
    • Content takes up a fraction of the display when published but looks normal in software.
    • 1038982_2018-04-19_16-08-21.png
  • Message is not showing on sign even though it does show in running presentations. 
    • Sign is blank with no heartbeat.
  • Content looks off-centered on display.

Environment

  • Product Family: Software, Message Displays
  • Product: Galaxy or GalaxyPro Message Centers
  • Component: Venus 1500 sign configuration
  • Control System: Venus 1500 V4

Cause

  • Sign matrix (Height and/or Width or Color Depth) in Venus 1500 V4 is incorrect.

Resolution

Note: Changing the sign matrix in Venus 1500 will create a new display database and new content will need to be created.

  1. Launch Venus 1500 v4.
  2. Click the Orange V Application menu Button.
  3. Choose Configure -> Displays.
  4. Double-click the Display Icon or select the Display and click Edit Display.
  5. Adjust the Height and Width of the display appropriately.
    • Note: The Height and Width is displayed upon the start up sequence of the display or if a display is configured in Venus 1500 v4 then the display size that is set on the controller can be viewed on the left side of the home tab beside Pixel Matrix:.
  6. Verify other settings including Color Depth are correct and continue through the next steps.
  7. Click Finish.
  8. A prompt may appear asking Would you like to delete all files and sub-folders?
    • Selecting Yes - All content, messages, and presentations created for the original sign size will be permanently deleted.
    • Selecting No - All content, messages, and presentations created for the original sign size will remain in the database.
    • If the issue is the height or width it is recommended to click 'YES' due to, none of the previous content was playing correctly out to the display, and you will need to recreate all content. This will also prevent you from having two display configurations listed in your software.
  9. Recreate content and publish to display.

Related Articles

KB ID: DD1989115

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