LCD Digital Signage - Video is lagging, skipping or choppy

Potential Symptoms

  • Video/animation playback is choppy, stuttering, lagging or skipping

Environment

  • Product: LCD Networks Digital Signage
  • Component: DMP-8122, DMP-8124
  • Control System: Venus Control Suite

Cause

  • DMP Window Mode is not configured to "Exclusive" may be configured to "Floating"
    • This only applies to dual display setups, 2x1 or 1x2

Resolution

Will need to configure the DMP Window Mode to Exclusive
  • Log into DMP user interface
  • Navigate to Advanced settings 
    • Advanced is accessed via the icon top right 
  • Scroll to Window setting, may need to click the "+" sign to open the Window Mode setting
  • Set Mode to Exclusive 
  • Click Save 

KB ID: 000027595


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