Display blanks peroidically then resumes content on it's own, auto-updater enabled.

Potential Symptoms

  • Display will periodically reset and then resume content.
  • Ping response of valoplay controller shows fine for first 25-30 seconds of bootup then times out.

Environment

  • Product Family: Billboards
  • Product: DB3100
  • Component: ValoPlay
  • Control System:

Cause

  • Controller is attempting to reach the auto-updater server and is unable to.

Resolution

  • Disable the Autoupdater feature on the controller.
    • Uncheck the Enable autoupdater box in VLMS (Configuration - Diagnostics)
    • Save settings by clicking the blue dropdown arrow in VLMS.

KB ID: 000025181


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