DWP: How do I update or downgrade firmware for LG Displays?
Topic
Environment
- Product Family: Software and Controllers
- Product: DWP
- Components: LG Display
- Control System: Venus Control Suite
Steps
How to check current firmware version (S/W Version)
Push the Settings button on the display remote.Select General from the left-side menu and then System Information.
Information for all items will be displayed including Model, webOS version, firmware (S/W version),
and more.
Reference the Compatibility Matrix below to determine the version available for the display and the sections below to either update or downgrade the firmware.
Compatibility Matrix
Daktronics regularly performs LG firmware validation. The table below indicates the minimum firmware version required. Updated: 2023-03-28
| Display Model Family |
webOS Platform |
LG |
LG Micom |
Release |
Link |
|---|---|---|---|---|---|
| 32SM5J, 43/50/55/65/75/86UL3J | 6.0 | 03.24.90 | 3.03.3 | 04-Jan-2023 | Download |
| UL3G, UH5F, UH7F, UM3DG, UM3DF, UM3F, SM3G | 4.1 | 03.24.20 | 4.02.00/1.01.5 | 21-Feb-2023 | Download |
| XS4G | 4.1 | 3.64.70 | 4.03.3 | 06-Oct-2022 | Download |
| XE4F | 4.0 | 04.25.10 | 3.07.7 | 04-Jan-2023 | Download |
| UH5PE, UM3E, UH5F, UH5E, SH7E, SM5KE | 4.0 | 04.11.40 | 4.00.8 | 21-Feb-2023 | Download |
How to update display firmware
- Copy the firmware file into a folder called “LG_MONITOR” on a suitably sized USB drive.
- Turn the screen on and plug in the USB drive to an available USB port on the back of the screen.
- A few moments after plugging in the USB drive, an onscreen message will display indicating that a USB drive was connected.
- A “Software Update” landing page will be displayed indicating the current version (Signage SW Version) and the version contained on the USB drive (USB SW Version).
- Using the remote, highlight the Select button and press OK.
- A progress bar will be displayed during the update, do not unplug, power off the display, or remove the USB drive during the update process.
How to downgrade display firmware
- Copy the firmware file into a folder called “LG_MONITOR” on a suitably sized USB drive.
- Turn the screen on and plug in the USB drive to an available USB port on the back of the screen.
- Push the Settings button on the display remote.
Highlight the General Tab and press the number 7 on the remote 7 times.
A firmware update screen will appear. Highlight Ext.MICOM and press OK, then highlight "Update"
and press OK.
Once the firmware update is complete, the screen will reboot.
KB ID: 000020770
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.