Daktronics

AJA I/O Box Not Recognized by Livebook; Missing Drivers

Potential Symptoms

  • Device Manager shows unknown device when using the supplied Thunderbolt to USB-C adapter.
  • Device Manager shows AJA IO4K SDI I/O under Other devices instead of under where it should be Sound, video and game controllers
  • Device Manager shows Multimedia Video Controller under Other devices instead of AJA IO4K SDI I/O under where it should be Sound, video and game controllers
  • Attached Thunderbolt Devices utility shows Thunderbolt Controller 1 Port 1 AJA Video Systems, Inc., io4K Connection Status: Connected and Power Mode: Self Power
  • Not able to change video format settings in the SportApp

Environment

  • Product Family: Software and Controllers
  • Product: Live Book SDI
  • Component:  AJA I/O box
  • Control System: Live Book

Cause

  • Missing/corrupt AJA I/O box drivers
  • or
  • AJA IO4K SDI I/O external box needs a firmware update

Resolution

  1. Download and install AJA Driver v14.0.5
  2. Run SportApp and verify that SDI output is an option.
  3. If not, run AJA Control Panel and verify if the I/O box needs a firmware update.

 

 

KB ID: 000019807

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