Daktronics

Display Studio Status Error, No DMP-8000 Service, Daktronics Show Control System

Potential Symptoms

  • Some but not all DMP-8000s listed as No DMP-8000 Service.
    • For example 20 of 23 DMP-8000s may be working successfully while only 3 are reporting No DMP-8000 Service.
  • Verified IPv6 is disabled on the DMP-8000.
  • Verified IPv6 is disabled on the Display Studio.
  • Verified with dual NICs the Dak LAN one is prioritized and set to 1 on the DMP-8000.
  • Verified with dual NICs the Dak LAN one is prioritized and set to 1 on the Display Studio.
  • Verified Windows firewalls on the VNET are off.
  • Verified Windows firewalls on the Display Studio are off.
  • Verified Antivirus firewalls are turned off.
  • Verified can access the content folder from the Display Studio machine.
  • Verified the DMP name in the DMP web interface matches the name in Display Studio. 
  • Uninstalling VNET, deleting all the VNET folders, Reinstalling a fresh copy of VNET, then reconfiguring.  Brings back Service in Display Studio, although only temporarily.

Environment

  • Product:
  • Component:
  • Control System:  Display Studio, DMP-8000

Cause

  • Unknown

Resolution

  • Backup Nucleus Server Database per How do I use the Nucleus Server Database utility to transfer or save a database?
  • Rename DMP-8000 which are listed as No Service to their IP address in Display Studio Service Configuration.
    • WARNING: Renaming the server in Display Studio will break Venus scripts and if the database is not backed up first, there is no way to get them back. They will have to be built from scratch. 
  • Display Studio will use the IP as the alias and the computer name as the name in Service Configuration.

Related Resources

Display Studio Status Indicator in Daktronics Show Control System
Display Studio Status Error: Red Status, DMP-8000 will play content though, Venus plugins not accurate

For Temporary Operation

  • None.

KB ID: 000018954

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.