Daktronics

Content Studio: When launching, receiving a Server Login prompt

Potential Symptoms

  • User is receiving a "Server Login" prompt when launching Content Studio.
  • May have updated Show Control/Display Studio recently to version 2.18 or newer.
  Server Login

Environment

  • Product: Show Control System, Content Studio
  • Component: Content Studio
  • Control System: Show Control

Cause

  • Credentials have not been entered for Nucleus Server or Venus Server or changed.

Resolution

​​​​​​For Dak Hosted VCS:

  1. Note: Nucleus Server is NOT required for Dak Hosted VCS; ignore it.
  2. Make sure to click "Don't Show on Startup" to bypass the login screen in the future
  3. Click on Venus Server and have the customer enter their credentials for their VCS account then click on Connect.
    Venus Credentials
  4. If you get a x.509 error, the credentials are wrong.
  5. If receiving a red banner showing "The Venus Control Suite server rejected our request for service information. Please try again." Verify password being used is correct.
  6. Note: If not seeing the Content Studio launch after connecting, check behind the browser window.

For LCL VCS:

  1. Enter the default password for Nucleus Server
  2. Enter the default password for Venus Server (this could be different if default VCS login has been modified) 
  3. Make sure to click "Don't Show on Startup" to bypass the login screen in the future.

KB ID: 000012603

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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