Troubleshooting Galaxy: Wired Ethernet Communication

Potential Symptoms

Wired Ethernet Communication

Environment

  • Product Family: Message Displays, Software
  • Products: GS6, GC6, GT6, GP4, GP3, GPR, GPC, AF-3500, AF-3550, AF-3700, AF-3400, AF-3220, AF-3200
  • Components: M-Bridge, M2Config, M4Config, DisplayFind 
  • Control System: Venus Control Suite (VCS), Venus 1500 V4, Venus 1500 V3

Resolution

  1. First bypass the network if applicable, attempt to communicate to the display with the appropriate software. 
    • If you're able to communicate to the display here, but not through the network, proceed to Step 2.
    • If you cannot communicate to the display by bypassing the network, skip ahead to Step 3.
  2. Confirm the following, then proceed to Step 3.
  3. Open the communication box at the base of the display and verify there is no corrosion or visible damage. With a laptop and Ethernet cable, connect to the input of the Ethernet surge card and attempt to communicate to the display with the appropriate software.
  4. Bypass the surge card and connect the laptop to the drop-down cable to attempt communication with the display from there.
  5. Connect the laptop at the Quick Connect (QC) input if it has J32 (RJ45 - Ethernet) with known working Ethernet cable and try to communicate. Refer to How to connect directly to AF-3500 Galaxy display with Ethernet?
  6. Connect the laptop to the patch cable inside the display disconnecting the end plugged into the QC from the previous step. Patch cable is the Ethernet cable between the QC input and the controller.
    • If you can communicate here replace the QC input. Refer to 
    • If you cannot communicate here, proceed to Step 7.
  7.  Connect the laptop directly to the controller, use known working Ethernet cable.

KB ID: 000011452


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.