Galaxy getting error "550 Failed To Change Directory", Memory corruption
Potential Symptoms
- Getting an alert in Venus 1500 stating,"550 Failed to Change Directory."
- May be unable to ping display, even though able to access display through the web utility.
- May be unable to connect to the display using Venus.
- Display may be blank.
Environment
- Product: GPR, GP3
- Component:
- Control System: Venus 1500 V4
Cause
- Corrupt memory
Resolution
- GPR (GalaxyPro Revolution) Displays:
- Connect to the display using M4Config (see GalaxyPro: How to connect to the GalaxyPro Revolution (GPR) using M4Config utility?
- Find the down arrow just to the right of the thunderbolt icon.
- Click on it and click on Reset and Clear Sign Memory. Give it a few minutes to reset.
- Verify that you can connect to the display using Venus 1500 without issue.
- Republish your messages.
- GP3 Displays:
- Connect using the web utility (see How do I access the Daktronics Remote Display Configuration utility for a message center?).
- Click on the Tools tab.
- Put a checkmark next to Clear Memory.
- Click on Reset Display. Wait it to finish resetting an exit the web utility.
- Verify that you can connect to the display using Venus 1500 without issue.
- Republish your messages.
KB ID: 000009798
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