Venus 1500: Can't schedule content by date or time, Schedule is in continuous mode
Potential Symptoms
- Schedule has all messages in a single combined playlist rather than in individually scheduled playlists.
- Schedule tab used to look like a calendar but now has a single list.
- After updating my Venus software, I am no longer able to set up to play a message or presentation by time of day or day of the week but only have option to play all the time.
Environment
- Product: Venus 1500 V4
- Component: Scheduling mode
- Control System:
Cause
- Schedule view is set to continuous mode scheduling.
- May occur when transferring the database or retrieving schedule from the display if Venus was in Continuous Mode rather than Scheduled Mode. When Scheduled Mode playlists are introduced to a Continuous Mode environment it combines all playlists into a single Continuous playlist.
- Note: Venus 1500 V4 installs by default to Continuous Mode scheduling upon setup.
Resolution
- Switch to Scheduled Mode by following Venus 1500: How do I switch between Continuous Mode and Schedule Mode?
- Reload the database if needed. If you need help with this step, follow the appropriate article listed below:
- If needing to transfer a database for Venus 1500 v4, please reference How do I use the Nucleus Server Database utility to transfer or save a database? (DD1705994)
- If needing to transfer a database for Show Control Display Studio, please reference How do I use the Nucleus Server Database utility to transfer or save a database?
KB ID: 000008002
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