Daktronics

Display Studio Status Error red, Error Confirming Access to Disk Data, not ready indicator on Data Store

Potential Symptoms

  • Receiving a red status not ready indicator on Data Store
  • Receiving 'Error Confirming Access to Disk Data', however still able to connect to the display and send content to the player
  • Unable to save message/presentations
  • If using Venus 1500 V4, may receive "Data Access Error: An error occurred in the Microsoft .NET Framework..." alert
  • Show Control System: Display Studio Status Error 

Environment

  • Product Family: Software; Control Systems
  • Product:
  • Component:
  • Control System: Display Studio; Venus 1500 Version 4

Cause

  • The following location C:/Program Data/DAKTRONICS/Nucleus Server/Disk Data folder is not properly shared with all users

Resolution

  1. Show Hidden Files by going to Windows Start Menu -> click Computer or Windows Explorer
    1. Click Organize -> Folder and search options
    2. Click View Tab
    3. Under Advanced Settings and Hidden files and folders select Show hidden files, folders, or drives
    4. Click Apply and Ok
  2. Next, share access to Disk Data Folder by going to to Windows Start Menu -> Computer or Windows Explorer
    1. Go to C:/Program Data/DAKTRONICS/Nucleus Server Right-click on Disk Data folder and select Properties
    2. Click on the Sharing tab
    3. Click Advanced Sharing
    4. Check the Share this folder box
  3. Click on Permissions
    1. Under Group or usernames: make sure Everyone is highlighted
    2. Under Permissions for Everyone place a check in all three options: Full Control, Change, and Read
    3. Click Apply and Ok
    4. Click Apply and Ok
  4. Click Share, type Everyone, click Add
    1. Select Everyone in the list and under Permission Level, change it to Read/Write
    2. Click Share
  5. Click Done
  6. Next, ensure Network Discovery is on by going to Windows Start Menu -> click Computer or Windows Explorer
  7. Right click Network by from left pane and choose Properties
    Note: may need to scroll downward to find Network
  8. When Network and Sharing Center appears, choose Change advanced sharing settings from the left of the screen
  9. Turn on Network Discovery

    Network Discovery.png
     

Related Resources

Display Studio Status Indicator in Daktronics Show Control System
Display Studio Status Error red, Failed to read or write access to server disk data
Display Studio Status Error red, Folder not found caused by Disk Data

KB ID: 000007810

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