Blank Modules and Unusual IDM Errors, Billboard Using Generator Power

Potential Symptoms

  • Modules reporting Over Temperature error in IDM, -273F in VCS Diagnostics.
  • Modules reporting Missing Firmware error in IDM.

Environment

  • Product: BLD-0100
  • Component: Module
  • Control System: Venus Control Suite (VCS), IDM

Cause

  • Billboard being powered by a generator.

Resolution

  • Supply sign with grid power.

For Temporary Operation

  • Use Smartlink or Iboot to cycle the power to display face remotely, or cycle power to entire board onsite, to reset the modules.

KB ID: DD4591739


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