No write error, communication time out set to 3 seconds for modem

Potential Symptoms

  • No write error even after querying modem in device manager and restarting computer.
  • Communication timeouts is set for 3 seconds under modem in Venus 1500 Options.
  • Existing software was working and then stopped working.
  • Possible timeout setting changed in Venus software that will cause this issue.

Environment

  • Product Family: Software, Message Displays
  • Product:   AF-3400
  • Component:
  • Control System: Venus 1500 v4.19

Cause

  • Time is set to low for modem to connect out to sign.

Resolution

  • In Venus 1500 menu options, increasing time out to 40 seconds or more under communications allows modem to connect to sign. (Open Venus 1500, click on V for menu, go to communications and then increase modem to 40 seconds and select ok).

KB ID: DD3938046


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