Modem Communication: receiving "an error occurred while processing the response" when connecting with Venus

Potential Symptoms

  • When connecting with Venus 1500 v4 , receive the following alert:  An error occurred while processing the response even though all file names (messages and schedules) use appropriate characters.
  • Can connect with M2config, but sometimes one of the .xml files will not download (e.g. status.xml, directory.xml).

Environment

  • Product Family: Message Displays 
  • Product: Animated Displays
  • Component: USB 56k modem, Analog Phone Lines, Modem Communication
  • Control System: Venus 1500 V4, Windows Vista (may occur on other OS's)

Cause

  • Incompatible modem/driver and Operating System or USB bad modem.

Resolution

  • Upgrade to modem supported by the Operating System the control software is installed on.

KB ID: DD2704800


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