USB to Ethernet adapter is showing a yellow (!) in device manager, driver is not installed

Potential Symptoms

  • Getting Error in Venus 1500 stating, "Unable to Communicate with Display." Or "unable to connect to the display".
  • Unable to ping display.
  • USB to Ethernet adapter not displaying in Network Connections.
  • USB to Ethernet adapter is showing a yellow (!) in Device manager or is listed as an unknown device.
    • Computer will not recognize the driver for the adapter.
  • When viewing the device properties in Device Manager, you may see "The drivers for this device are not installed (Code 28)."
  • "NO ETH" on display during boot-up sequence.
  • Driver unavailable.

Environment

  • Product Family: Message Displays
  • Product: Galaxy & GalaxyPro Displays. AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, GPR (Revolution)
  • Component: USB-to-Ethernet Adapter (D-Link)
  • Control System: Venus 1500 Version 4, V1500 v3, Display Studio

Cause

  • USB adapter driver is not installed.

Resolution

KB ID: DD2533837


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