Daktronics Nucleus service will not remain started, starts then stops again, Venus 1500 v4
Potential Symptoms
- When opening Venus 1500 software, getting Nucleus Service could not be started. Nucleus Service failed to load.
- When checking the computer services, Daktronics nucleus service is not running.
- Clicking Start Service allows the Daktronics Nucleus service to begin running, but then it stops again by itself.
- Receiving the error message "Nucleus Service failed to load. at Daktronics.V1500.V4.DSplashScreen.VerifyServices_DoWork(Object sender, DoWorkEventArgs e)" in Venus 1500 log.
- There are no errors listed in Windows event viewer.
- Able to ping localhost and replies from the 127.0.0.1.
Environment
- Venus 1500 v4
Cause
- Unknown.
Resolution
- Update to Venus 1500 V4.22.
- If issues are present after update, please contact Daktronics Technical support.
For Temporary Operation
- If customer is unable to update or is using Windows Vista or XP please follow: How do I manually start, restart or stop the SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus Server services?, DD2236444.
KB ID: DD2528585
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