Display Studio, M3, FTFU, Unable to connect to display

Potential Symptoms

  • Unable to connect in Display Studio, even though able to connect with M2config as well as Venus 1500.
  • When testing services in Display Studio, no service is found using default 172.16.192.25 address.
  • Able to ping IP with maximum packet size 1472.

Environment

  • M3 Controlled Displays
  • Message Center
  • Galaxy display
  • Display  Studio

Cause

  • Unknown.

Resolution

  • Unknown.

For Temporary Operation

  1. Change sign IP in M2Config to something similar such as 172.16.192.30.
  2. Test Services in Display Studio using that IP address
  3. Click Add.

KB ID: DD2386289


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