Daktronics

Installed new or replacement controller and unable to connect with Ethernet communication, IP on controller left as default

Potential Symptoms

  • Replaced controller cannot connect, however the display has a heartbeat and goes through the boot up sequence properly.
  • If using troubleshooting wizard and Ethernet Bridge Radios (EBRs), it shows a valid connection all the way out to the display.
  • The IP in the software of the display does not match the IP on the bootup sequence of the display.

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Ethernet based communication
  • Control System: Venus 1500 V3 & V4, Display Studio, Venus Control Suite (VCS) with M-Series Bridge

Cause

  • New controller IP address is different than previous controller.
    • Replacement controllers get sent out with a default IP address of 172.16.192.25.

Resolution

  • Change the IP address on the controller using M2Config to match how the old controller was configured.
    • The IP address, subnet mask, and gateway (and DNS info if applicable - used for remote connections) will need to entered/changed on the controller.  There are two options:
      1. Connect through the existing network by setting up a secondary IP address on computer (works on small networks). Reference How to add a secondary IP address to a computer, DD1990270.
      2. Bypass the network and connect directly the controller/motherboard inside the display by plugging a laptop directly into the Ethernet port on the back of the display.
    • Connect with M2config to change the IP address. Reference How do I change a static/DHCP IP address on a Galaxy display, DD1980638.
    • The old controller's IP address can be found in the display configuration settings in Venus 1500 or obtained from the site's IT department.

KB ID: DD2299205

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