Daktronics

Receiving error "The Operation cannot be completed because the pipe was closed. This may have been caused by the application on the other end of the pipe existing." when trying to launch Venus 1500 v4, Old version used for attempted repair.

Potential Symptoms

  • Receiving error "The Operation cannot be completed because the pipe was closed. This may have been caused by the application on the other end of the pipe existing." when trying to launch Venus 1500 v4.
    • System.ServiceModel.CommunicationObjectAbortedException: "The Operation cannot be completed because the pipe was closed. This may have been caused by the application on the other end of the pipe existing."

Environment

  • Product Family: Software
  • Products:
  • Components: M3, Windows 7
  • Control System: Venus 1500 v4

Cause

  • This is caused by one of the two possible scenarios.
    • Cause 1: Having a newer version of Venus 1500 v4 installed and trying to repair the software from an older version CD.
    • Cause 2: Having a newer version installed, uninstalling it and installing an older version.

Resolution

Step 1: Uninstall Venus 1500 V4.

  1. Click Windows Start Menu -> Control Panel -> Add/Remove Programs or Programs and Features.
  2. Locate Venus 1500 V4 install and highlight.
  3. Click Remove/Uninstall.
  4. Follow the install wizard to complete the Uninstall.

Step 2: Remove the .exe.config files.

  1. Go to C:\Program Files\Daktronics.
    • Go to Nucleus Server Folder: Remove/Delete the NucleusServer.exe.config file.
    • Go to Venus 1500 V4 Folder: Remove/Delete the Venus1500.exe.config file.
    • Go to Venus 1500 V4 Folder: Remove/Delete the MediaKit.exe.config file.
    • Go to Nucleus Server Folder: Remove/Delete the ContentStudio.exe.config file.
Step 3: Reinstall Venus 1500 V4. We suggest getting the latest version by following How do I update or download Venus 1500 V4 software?, DD1993540.

KB ID: DD2247505

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