Daktronics

No communication to display,Ethernet communication, Venus 1500 appears to stall

Potential Symptoms

  • No communications.
  • Venus 1500 seems to lock up when getting status, have to force close.

Environment

  • Venus 1500 (Previous to new installations of Version 4.17)
  • Ethernet

Cause

  • Time out being exceeded in software.

Resolution

  • Update to the most recent version of Venus 1500.

Work Around

  • If unable to update
    1. Open C: drive.
    2. Click Program Files>Daktronics>Nucleus Server.
    3. Open Nucleus Server.exe.config with notepad.
    4. Scroll to the bottom.
    5. Find the line that says  add key="RemoteConnectTimeoutMs" value="3000".
    6. Change the 3000 to 30000.
    7. Save.
    8. Restart Nucleus Server in services How do I start/restart or stop the Nucleus and SQL Server?, DD2236444.
    9. Verify communications.

KB ID: DD2020710

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