Daktronics

Unable to open presentation from desktop receiving error 'An error occurred while retrieving a folder. Error: The path is not of a legal form.'

Potential Symptoms

  • Unable to open presentation from desktop or save presentation to desktop or other location and receive Error:
    • An error occurred while retrieving a folder. Error: The path is not of a legal form.


Environment

    • Product Family: Software
    • Product:
    • Component:
    • Control System: Venus 1500 V4

    Cause

    • The pathway of the Desktop is pointing to a different driver other then the Local C:\. The My Computer or My Documents folder may be mapped to another location on the computer or server as well. The Nucleus file dialog does not know how to handle this situation in Venus 1500 v4.14 and earlier.

    Resolution

    Work Around

    Option 1: Remap the computers Desktop or My Documents to the computer default.
    • This option must be completed by Users IT Department, Daktronics Technical Support does not assist with remapping of system folders.
    Option 2: Set the Default Program to open .VMPF files to Content Studio.
    1. Right-click on the .VMPF file saved on the desktop.
    2. Select Open or Open with….
    3. When prompted to choose a program, click Browse. 
    4. Browse and locate Content studio in the following location:
      • 32 Bit System - C:\Program Files\Daktronics\Content Studio
      • 64 Bit System - C:\Program Files (x86)\Daktronics\Content Studio
    5. Select Content Studio.exe, click Ok.
    6. You will be prompted to enter in username and password.
        • Username: administrator Password: password
        1. Once presentation opens, do a Save As… to the Venus 1500 software folder.
        If unable to save to the Nucleus Database, the User will need to contact IT Department to fix the invalid mapping of My Documents.

        KB ID: DD1997276

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        DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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