Content will not play on sign; Content too large or wrong format
Potential Symptoms
- Playlist with single piece of content will not play but other playlists will.
- Old content continues to play on sign but new content will not play.
- Video file may appear to stutter or not play all the way through.
- Display appears to be restarting.
- Display continuously playing boot sequence.
- Display stuck on a single image.
- Will not play new content but sign does update.
- A piece of content will not play, it is skipped or display reboots when it gets to a specific piece of content.
- Display stuck in download status in Venus Control Suite. When graphic element causing issue is removed, the arrow will go away and new content will play successfully on sign.
Environment
- Product: GP3, GP4, GS6, GC6, GT6, GT6x
- Component:
- Control System: Venus Control Suite (VCS)
Cause
- Issue with the graphic element.
- Wrong file type
- Bad or Unsupported Font
- Corrupt
- Image Size (height and width should be no more than 2-3 times the size of the sign matrix, best scenario is to be same as sign matrix).
Resolution
- Edit the graphic element and re-insert in message and save.
- Third Party editor can be used to resize the image to the appropriate size.
- If display is stuck rebooting refer to: Display repeatedly goes blank and shows boot sequence, Large piece of content crashing player.
For Temporary Operation
- Use message without the graphic element.
KB ID: 000011504
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